Privacy Policy
Effective Date: March 10, 2026
At Brothers Carpet & Restoration, we are committed to protecting your privacy. This policy explains how we handle your personal information for our professional cleaning and restoration services. This website and its communication programs are operated by Frank Javier Trujillo (Brothers Carpet & Restoration).
1. Information Collection
We collect information when you fill out a form on our website to request a service estimate or emergency dispatch. This includes:
- Contact Details: Name, email address, and mobile phone number.
- Service Requirements: Details regarding carpet cleaning, odor control, carpet repair, thermal fogging, heavy floor scrubbing, or emergency water damage and restoration.
2. Cookie & Tracking Practice
Our website uses cookies to enhance your browsing experience and analyze site traffic.
- Usage: We use cookies to remember your preferences and understand how you interact with our site.
- Management: You can choose to disable cookies through your browser settings; however, this may limit your ability to use certain features of our website.
3. Use of Information
We use your data strictly for:
- Providing accurate estimates for floor, upholstery, and restoration services.
- Coordinating equipment setup for mold remediation or water extraction.
- Sending SMS notifications regarding appointment arrival times (ETA) and service updates.
4. SMS Privacy & Data Protection (Critical Disclosure)
Brothers Carpet & Restoration (Frank Javier Trujillo) provides a mobile messaging program to communicate with our customers.
- Method of Opt-In: We collect your mobile phone number and explicit consent through our online webform located at brotherscarpetcleaning.net.
- Consent Mechanism: Opt-in is strictly voluntary and achieved via separate, unchecked-by-default checkboxes. By checking these boxes and submitting the webform, you are providing your digital signature of consent to be contacted via SMS. Consent is not a condition of purchase.
- Non-Sharing Agreement: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Usage: We do not sell, rent, or lease our SMS opt-in lists. Your mobile data is used exclusively to provide the services you have requested from Frank Javier Trujillo.
5. Data Security and Handling
We implement industry-standard security measures to protect your personal information.
- Security: We use secure data storage and encryption to prevent unauthorized access or disclosure of your contact details.
- Retention: We only retain your information as long as necessary to fulfill the service requests or as required by law.
6. Your Rights & Opt-Out
- Opt-Out: You can cancel the SMS service at any time. Just text STOP to our number. After you send the SMS message STOP, we will send you a final SMS message to confirm that you have been unsubscribed.
- Assistance: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or get help directly at 619-279-7357.
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
- Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.
7. Contact Information
Brothers Carpet & Restoration Owned & Operated by Frank Javier Trujillo
Address: 8502 Innsdale Lane, San Diego, CA 92114
Phone: 619-279-7357
Website: brotherscarpetcleaning.net
